Support

Frequently Asked Questions

How long does delivery take?

Standard nationwide delivery takes 1–3 business days. Tobago deliveries may take 3–5 business days via UPS.

Yes! We deliver island-wide. Tobago delivery is $70.00 via UPS.

We accept cash on delivery, bank transfer, and online card payments at checkout.

Yes, all products are 100% genuine and sourced directly from authorised distributors.

  • Exchanges are not accepted . E-liquids and disposables cannot be returned once opened.

Add items to your cart and checkout on our website, or contact us via WhatsApp for assistance

Troubleshooting

My disposable isn't producing vapour

 Check that the airflow vents are not blocked. If the device is rechargeable, ensure it is fully charged. If puffs are depleted the device has reached its limit and needs to be replaced.

Ensure the pod is properly seated in the device. Avoid overfilling the pod and always store your device upright when not in use.

Prime your coil before first use by letting it sit for 5–10 minutes after filling. Check your e-liquid level and replace the coil if it has been used for an extended period.

Click the fire button 5 times rapidly to unlock the device. Check the battery level and try charging with a different cable if it doesn’t respond.

Common codes: CHECK ATOM means the coil is not detected, re-seat or replace it. LOW RESISTANCE means the coil resistance is too low for the current settings. Refer to your device manual for a full list.

After Sales

Warranty Policy

  • Devices: 1 month warranty from date of purchase
  • Disposables: not covered under warranty
  • Covers manufacturing defects only, not physical/water damage or misuse

Disclaimer

  • Products intended for adults 18+ only
  • Alpha Vapex not responsible for misuse

Returns & Exchanges

  • [Placeholder — exchanges within X days, proof of purchase required]
  • E-liquids and disposables cannot be returned once opened

Contact Support