Support

Frequently Asked Questions

Products & Usage

We offer disposable vapes, pod systems, pod mod systems, starter kits, and advanced mod devices to suit beginners and experienced users.

E-liquids come in various strengths, typically ranging from 0mg (nicotine-free) to 50 mg (higher level). We can help you choose based on your needs.

We stock a wide variety including fruit, menthol, non-menthol, beverage, and tobacco flavors.

Maintenance & Care

Refilling depends on your device type. Most pod systems have a fill port—just open, fill with e-liquid, and close securely.

Typically every 1–2 weeks, depending on usage. If you notice burnt taste or reduced flavor, it’s time to replace.

This usually means the coil is worn out or not properly saturated with e-liquid.

Troubleshooting

Leaks can be caused by overfilling, improper assembly or usage, or worn-out seals. Make sure everything is tightened and filled correctly.

Check the battery charge, ensure the coil/pod is properly installed, and confirm the device is turned on.

Safety & Policies

Yes, we only stock genuine products from trusted manufacturers.

Return policies vary, but defective devices can usually be exchanged during our 30-day warranty period.

Absolutely. Our staff can help you choose the right device and show you how to use it properly.

Warranty

ALPHA VAPEX provides a quality assurance period of 30 days from the date of purchase (warranty period). This warranty period is calculated from the date of purchase shown on the receipt from sale. This is valid for manufacturing defects only.

  1. Proper assessment of the device once returned to Alpha Vapex, requires a minimum of 6 hours for CSR personnel to assess.
  2. Customers are required to bring the original packaging and receipts for warranty to be valid.

Warranty Terms

For safety and sanitary purposes, on the following items will Not be covered by warranty:

  • Opened or used, and therefore non-returnable: e-liquid, open cartridges, replacement coils, drip tips, replacement glasses, atomizers and rechargeable batteries.
  • If a non-defective item is opened and used, we will not accept it back under any circumstances and they are not subject to a refund.
  • Artificial damage and problems caused by misuse are not covered by warranty.
  • Any hardware cracking modification is at your own risk; it will void the warranty.
  • If the product happens to be faulty at the time of purchase, please inform us immediately prior to using it.

How To Submit Your Warranty

  • You can contact your nearest Alpha Vapex store or where you purchased your product for repair or replacement.
  • You can contact our service team click here (day whatsapp – 302-8821)

Information Needed

The following information Needs to be provided when submit a warranty claim

  • Proof of purchase
  • Product name and quantity
  • Defective Video or pictures

Notes

  • It usually takes 24 hours to verify all the submitted items.

Shipping Fee

  • Alpha Vapex is not responsible for the shipping cost of the replacement. Orders placed via delivery would incur a delivery fee if the product were not tested by the customer when delivered.

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